Policy
Our Policies Regarding Billing, Cancellation, Appointments and so on
Appointment
Metta provides quality healthcare service in a modern and highly convenient location within Karrinyup Shopping Centre with free 4 hours parking.
Appointments can be made by calling 08 6184 9885 during our opening hours or online at any time.
| Appointment Type | Cost | Medicare Rebate | Gap Fee |
|---|---|---|---|
| Standard (including phone consult) | $85 | $41.40 | $43.60 |
| Long | $125 | $80.10 | $44.90 |
| Weekends/ After hour | $120 | $53.90 | $66.10 |
Procedures: Additional Gap Fees apply for all procedures including ECG, Ear Syringe, Wound Management, Implanon, and Skin procedure. Please call for bookings. No online appointments.
Our Policies
- At Metta Medical centre, our standard appointment times are 10-15 minutes. This allows time to address concerns and provide thorough care. Patients are encouraged to request an appointment with a preferred doctor.
- Please note, not all issues may be addressed in one appointment and review appointments maybe needed. Please make a separate appointment for each person that requires a consultation, even with the same doctor. A long appointment needs to be made for general check-up, issues more than one, counselling and procedures.
- Walk-in Appointments – If you arrive without an appointment, you will be triaged and seen as soon as an appointment becomes available.
- My Medicare Enrolment – Enrol your chosen practice and doctor via MyGov to ensure you are with our best care in your healthy journey.
- Priority Booking Privileges – Ask us how you can qualify. You may be able to get a same day appointment.
- Referrals, Repeat Scripts or Medical Certificates – Please make a referral appointment at least 1 week before your specialist appointment. To ensure quality and continuity of care, doctors need to write a letter containing all relevant information such as updated regular medications etc.
- Doctors need to review patient history even for repeat scripts for regularly prescribed medication. It is advised to make an appointment before the last repeat.
- A Medical certificate needs to be in person.
- We do not prescribe drugs of addiction to any new or existing patients.
- Please cancel or reschedule through the confirmation email/message or through the booking app or call the reception. We kindly request that a sufficient notice is given before the appointment time, so that other patients have an opportunity to be seen.
- Non-attendance fee (DNA fee of $30) will be charged if less than 3 hours’ notice is given for all standard appointments. Thank you for understanding.
- A minimum of 24 hours’ notice is required for all skin checks and procedures. Failure to do so will result in a DNA fee and the deposit will be forfeited.
- Please reschedule procedure and skin appointments if cold/flu/respiratory symptoms are present within an appropriate timeframe. Failure to do so will result in a forfeit of the deposit.
- We understand you don’t need a doctor just within normal business hours. When we are closed, you can call the after-hours doctor service [Add name of service and phone number] to have access to 24 hour care. The locum service is 100% bulk-billed and will forward copies of notes and results pertaining to the patient’s attendance to this practice within 24 hours.
- Results
- Please discuss with your doctor during the consultation how you would like to be contacted.
- Nursing staff may contact you to convey any message from the doctors such as urgent / non-urgent appointment. Reception staff are not medically trained or legally allowed to discuss details of test results. If you have further questions, please contact our nursing staff.
- In some instances, notification to make a follow up appointment for the results maybe conveyed via SMS.
- Emails
- Emails are for admin purposes only. There is no monitoring at all times.
- The practice email does not get forwarded to the doctors. For confidentiality purposes, please refrain from contacting doctors electronically.
- The emails are not encrypted and therefore could be open to hacking. We use fax and ARGUS, a secure messaging system to transmit sensitive information on your behalf to hospitals and specialists. Email is an unsecured form of communication.
- Telephone Calls
- Doctors are unable to take a call during consultations and surgery. In many cases, the reception or nursing staff may be of assistance. Alternatively, a message can be relayed to the doctors, should you have a query.
- A telephone interpreting service is available on request. Please inform the reception at the time of your appointment.
- Feedback is always welcome at Metta. We strive to provide you with the best outcome possible. Your feedback helps us to continually improve ourselves. The practice manager is happy to be contacted to discuss any suggestions. If you wish to remain anonymous, there is a suggestion box in the waiting room.
- For further advise or if you feel you need to discuss the matter outside the practice, please contact Health and Disability Services Complaints Office at Albert Facey House, 469 Wellington Street, Perth WA 6000
- Metta Medical Centre is a private billing practice. There will be a fee for service. Payment is required on the day of the consultation.
- Bulk billing – We bulk-bill DVA, pensioners, concession card holders, health care card holders and children under 16 if registered with our practice on MyMedicare. Bulk-billing is at doctors’ discretion.
- Fees may be charged according to the consulting doctors and appointment content. Reception staff will be able to help you with any questions. Payment is required at the time of your consultation.
- Bulk billing is available for weekdays only.
- Your Medicare rebate at the time of payment will be processed on the spot or processed it through Medicare automatically into your nominated bank account within 48 hours. Please register your nominated bank account with Medicare directly.
- You will require a current and valid Medicare card to claim a rebate. A full payment is required without a Medicare card before the consultation.
- Telehealth – Patients who have attended our clinic for face-to-face appointments in the last 12 months can claim a Medicare rebate.
- Skin Check and Procedure – A deposit is required to secure your booking.
- Employment Medicals – There is no Medicare rebate.
- Work Cover Compensation – This is no Medicare rebate. The full fee needs to be paid at the end of the consultation. We can provide a certificate and clinic invoice to claim back from the health funds or insurer by the employer.
- Oversea Health Cover Insurance – If not processed at the time of the consultation, it usually can be compensated similar to the amount of Medicare rebate and patient may need to claim back from the insurer.
- The provision of quality health care starts with the doctor-patient confidentiality and trust. View our privacy policy here.
- Please fill out and sign here.